Terms of use

The SWAp Coordination Office Hub (swaphub.so) is an official system of the SWAp Coordination Office (SCO), Federal Ministry of Health & Social Welfare, Nigeria. These terms apply to everyone who uses it:

• office staff and consultants with an account;
• people outside the office who open a link we send them: suppliers, drivers, collectors and state allocation officers;
• firms and members of the public using the procurement portal.

By using the Hub you accept these terms. How we handle personal data is set out in the privacy notice.

The Hub is for the programme's work. Use it only for the tasks your role, your link or your registration covers. Office staff and consultants also remain bound by their contracts, the office's policies and the public service rules that apply to them.

• Your account is yours alone. Do not share your password or sign in for someone else.
• A sign-in link is for the person it was made for. It works once and expires. Do not forward it.
• A link sent to you for a job, such as returning delivery evidence, signing for a load or submitting an allocation, is for that job and for the people named on it. Do not pass it on.
• Tell the office at once (scowarehouseng@gmail.com) if you think someone else has used your account or link.

• try to see, change or delete anything your role or link does not allow, or get around the Hub's security;
• enter information you know to be false or misleading, or leave out something that changes its meaning;
• upload files that contain viruses or harmful code, or that you have no right to share;
• copy data out of the Hub in bulk, or by automated means, except through the downloads it offers;
• use the Hub to harass anyone, or to break any law.

What you record in the Hub becomes an official record of the programme. In particular:

• A signature you draw in the Hub, or a sign-off you make while signed in, is your signature. It confirms what the screen says you are confirming: for example, that goods were received, loaded or delivered as listed.
• Photographs and documents you upload must be genuine and of what they claim to show.
• Records may be used for payment, audit, and investigations into loss or misconduct, and may be shared as the privacy notice describes.

Some features use AI to read a document or suggest a draft. Their output is a suggestion. You are responsible for checking it before you rely on it or save it. Nothing is decided by the AI alone.

Procurement through the portal is governed by the Public Procurement Act 2007, the rules of the procuring entity, and the tender documents for each procurement. If those documents conflict with these terms, the tender documents prevail for that procurement.

• A firm is responsible for the accuracy of its registration, and for keeping its documents current.
• The person who registers or bids for a firm must be authorised to act for it.
• Bids must be submitted before the deadline. The portal's clock, in West Africa Time, decides whether a bid is on time.
• Registering or bidding does not create a contract. A contract exists only once it is awarded and signed as the tender documents set out.

We work to keep the Hub available and its information accurate, but we cannot promise that it will always be available or free of errors. We may change, suspend or withdraw any part of it. Warehouse scanning keeps working offline and sends its records when the connection returns.

We may suspend or withdraw an account, a link or a firm's registration if these terms are broken, if misuse is suspected, or when someone's role in the programme ends. Access to records is kept as the law and the programme's audits require.

The Hub, its design and the records in it belong to the SWAp Coordination Office and the Federal Ministry of Health & Social Welfare. Information the office publishes on purpose, such as procurement notices, awards and open data, may be reused with acknowledgement of the source.

As far as the law allows, the office is not liable for loss caused by the Hub being unavailable, by errors in information others entered, or by anyone misusing a link or account they were given. Nothing in these terms limits liability that the law does not allow to be limited.

These terms are governed by the laws of the Federal Republic of Nigeria.

When these terms change, we will update the date at the top. Using the Hub after a change means you accept the new terms.

SWAp Coordination Office, Federal Ministry of Health & Social Welfare. Email scowarehouseng@gmail.com, telephone 0912 325 3648.